Operational Strategy & Consulting Services
Reinventing your operations to uncover a new competitive edge can be critical. At DBCS, we can help transform operations by connecting operations processes to the overall business strategy to minimize risk and maintain a strong position. Our operations services have brought a variety of operational improvements to our clients, and our love of the hands-on approach is unrivaled. As a more in-depth service to our management consulting offerings, this is where we take things a step further, where real action brings real change. We strive to ‘do things’ and not only ‘prepare slides’. In most cases, we assume the role of COO to engage with your management team, clients, and vendors directly in order to assess what impacts the changes we implement have made on your business.
Reinventing Operations.
The ultimate question: isn’t there a better, quicker, or smarter way of doing this? That’s a question we love to ask, and develop solutions for.
COO Support Services
When it comes to execution, the role of a Chief Operating Officer (COO), or someone of similar title, is extremely important. In our experience, many business owners have the vision, but it is much more difficult to identify the step-by-step actions that need to be taken to bring about the desired result. At DBCS, we specialize in implementation and focus on executing the company’s business plans, working as a complement to the skill sets of the founder. We can architect operations strategies, communicate policies and train employees, and assist with human resources needs.
Pricing Analysis & Strategy
Pricing is an extremely powerful element of a business’s marketing strategy. The pricing structure of products or services, how they relate to your competitors, and the expectations of customers all play an important role in creating an image for your company and attracting a certain customer base. At DBCS, we evaluate client pricing structures to ensure that the business is generating enough revenue to meet desired operating margins and establishing itself as a leader in the industry.
Service Design & Operation
Many businesses struggle with identifying and designing a service process that provides them with a competitive advantage in their industry. At DBCS, we examine all activities, communication, people, and material components involved in order to improve both service quality and interactions between customers. Service design and operations that are tailored to customer needs jump-start a virtuous cycle of increased employee satisfaction, improved service quality, and higher customer loyalty. In turn, this allows for a business to balance revenue and cost objectives with service quality, which lead to increased productivity and performance.
Workplace Process Design
Focusing on workplace processes gets you great results every time. Yes, you need to have a plan to know where you want the business to go, but we believe by getting the process right the desired outcomes will always follow. Identifying what works for your business is critical, and if you have well constructed processes you won’t need to worry about how things will get done and shift your focus to the areas that drive profit. The investment of attention to workplace processes encourages experimentation and innovation, all of which help attract talent, minimize the employee on-boarding burden, increase morale and productivity, and drive a more cohesive workplace that fosters growth.
LET’S DO BUSINESS,
TOGETHER.
At DBCS, we believe a constantly changing world demands meaningful work that creates meaningful change, now more than ever. Our team partners with clients, large and small, to transform the world they operate in. We offer honest, tailored consultation that empowers, excites, and educates each of our clients — which, in turn, helps to ensure sustainable and lasting outcomes.
This might explain why we have been chosen and contracted for hundreds of projects, serving as a reliable business partner today to help our clients navigate change and achieve their goals tomorrow. As entrepreneurs, business lovers, and dedicated professionals, we would love to be a part of your journey.
Creativity. Reliability. Honesty. That’s DBCS.